Gallery of Jewels offers the following exchange policy:
We are happy to allow customers an exchange or store credit for merchandise within 14 days of purchase. All returns must be accompanied by receipt and the return merchandise must be in perfect, unworn condition. We do not issue refunds and the customer will incur any shipping costs associated with returns.
All sales are final on exchanged items.
Trunk show and special order sales are final.
Exchange for online credit:
You must return the unworn item in its original packaging with receipt postmarked within 14 days of original purchase. Please contact the Gallery of Jewels Office at: firstname.lastname@example.org to notify us of your intent to return. You will be provided with information for return shipping.
Once the item is received you will be emailed with a gift voucher code for exchange amount, good towards a future online purchase. Gift voucher codes do not expire.
At this time, gift vouchers for online sales cannot be redeemed in store.
Exchange for in-store credit:
Customers are also welcome to exchange items at any one of our 3 San Francisco Locations.
Present the unworn item in its original packaging to sales associate within 14 days of purchase. Customers may select a new piece of merchandise or receive store credit good for purchase at any of our San Francisco Locations. Store credit does not expire.
At this time, in-store credit may not be applied towards online purchases.